RiskAvert helps you maintain quality and administer quality compliance obligations

System Customisation

RiskAvert Quality and Assurance system can be customised to reflect the processes, structure and data classifications of your organisation, such as:

   Multiple Q&A register design
  Product codes, models and groups
  Standard mitigation controls
   Organisation structure
   Staff, contacts and partners
  Input forms and documents
  Locations and assets
  Priority and status levels
  Risk scoring rules
  Documentation structures
  User roles and permissions
  Workflow business rules
  Branding

Identification

RiskAvert, makes it easily for quality stakeholders to concisely report issues and opportunities through:

   Online forms specific to each risk and incident type
   Integration with call centre reporting methods
  Multi-organisational and language reporting choices
  Tailoring questions for reporters to answer
  Data input validation against stored data
  Easily maintainable validation data
  Accessibility via the internet and mobile devices
  Providing anonymous reporting functionality
  Secure data input and transmission

Assessment

New reports of quality matters are immediately notified to your team for initial assessment, prioritisation and action planning. RiskAvert functionality allows your teams to:

  Collaborate on-line via PCs and mobile devices
  Receive specific alerts of new and changing issues
  Classify incident types, priorities and status
  Assign owners and case workers
  Define plans, tasks and assignments
  Upload and store supporting documents and media
  Risk assess and score
  Code incidents to internal and external standards
  Automatically set resolution targets based on SLAs
  Visualise and manage the overall work load

Investigation

Quality matters can be managed through the investigation stage to final closure. RiskAvert functionality benefits this process as allows your teams to:

  Collaborate with remote stakeholders
  Workflow manage the process, including approvals
  Document findings, conclusions, recommendations
  Create and assign controls to be applied to risks
  Standardise process and documentation
  Upload and store supporting documents and media
  Score the mitigated and unmitigated risk
  Monitor and report progress
  Alert stakeholders of tasks they must carry out
  Stores all information pertinent to every case

Workflow

RiskAvert Quality and Assurance system is designed to enhance, standardise and optimise your current processes through:

  Ergonomic incident and risk submission workflows
  Automated notification and approval workflows
  Standardisation of forms and documents 
  Intuitive user interface
  Document management
  Risk score perameterisation
  Data validation in all appropriate submissions
  Online reporting of work load
  Role-based-security defining what users cando
  Workflow rules triggering email and text links

Reporting

RiskAvert Quality Assurance system offers extensive reporting capabilities including dashboards, online displays and operational reports:

  KPI dashboards showing volumes and risks profiles
  Online reports linked to all related information
  Operational reports for each key stakeholder  
  Regulatory compliance reports

Dashboards provide high quality visualisation of performance and trends and the ability to drill through to lower level of details. All reports can be exported to Excel and PDF file formats.